In this new era of Facebook, cloud computing and other social media platforms emerging; listening to your customers has become more important than ever. It sounds simple, but then there are tweets, posts, comments, interactions, polls, and various other channels of digital communication to pay attention to. So in real, it is not that easy as it looks like. This infographic, done in collaboration with Get Satisfaction, is based on how organizations have implemented listening and digital engagement to reap the benefits of web 2.0.
What do you think of this way of interaction in the digital age? Let us know by leaving a comment
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